Morphe Reviews

support and work with known predators stay away

Happy with Morphe would be happy to shop again slight issue but Morphe solved right away.

Reading the other reviews I was concerned that my package was going to be really late.
I ordered two pallets and they actually came within the same week of ordering them!
They do mention that it could take up to 14 working days (extra 10 working days on to of the 4 working day delivery). Very surprised by the outcome.
I haven't tried the make-up yet so I will review that once I have used them.
Overall really good experience ordering online.

Recently received an order of a palette and eyeshadow base and I’m very impressed. The actual products themselves are great but it was easy to navigate my way around the site and the package came on time, even in the midst of a pandemic!

I put an order in, it did take a while to deliver as the dreaded Hermes were the courier.
Parcel arrived battered, damp with a hole in it. Reported to to Morphe and they replace the missing brush.
Eyeshadow sets are beauty and have amazing staying power even without the use of a primer.

never had an with products or delivery ordered 3 JACLYN HILL pallets some brushes for my daughters for christmas they arrived fast and are of the quality i expected. I like the brands on offer and they do some really good deals.

Order did not arrive. No responsive customer service and no refund.

Great products and fair price! My favorites are the liquid lipsticks, lipglosses and the original Jaclyn Hill pallete. I use it every day!!

Cancelled my orders because of a screw up on their end 100% dissatisfied. Will be taking further

Does morphe.com realise what is happening to their EU site? Absolutely disappointing. I am reposting my review here, and I do hope someone gets back to me.I did accept the 20-day possible delay, but it's been a month already!
I placed a 101 euro order on 12/4/2020 (EU412524), which was supposedly shipped on 1/5 (who works on 1/5?) but nowhere to be found. That one has got some things meant as a gift to my daughter, and that is the reason I haven't cancelled it yet. Then, as they announced more offers,and naive as I am, on 8/5 I placed another order (EU462237).
Of course, noone responds to emails.
I have paid 160 euros and still waiting.
I wonder if they even exist, or if it is a big scam.
Thank God Paypal does exist. If this goes on, I will ask for a full refund.I am just so sorry my daughter will be disappointed... It's just no good treating people like that.
Update: Just because I do not want people to be mislead. I did get everything (by almost June).Morphe also apologised, giving me a discount for a next order due to my trouble, which was nice. I am changing my rating to two stars - nice gesture, but still...

A few years ago I bought a eyeshadow brush. It came frayed. Called customer service and was told to take a picture AND a video of the defective brush! The lady was very rude. I don’t understand why as I was nice to her. Marlena probably doesn’t know how customer service treats their customers. I sent the pic & video and they so graciously sent another brush. Basically she called me a liar because who has to send a picture and video? Never had to do this to return a product.